Need some advice before i lose my cool on this tint shop please
Posted: Sat Jun 13, 2020 3:29 am
I need some advice on how to proceed with this. I am about 2 seconds from going to this shop and banging on their garage door until i get a response.
The issue is this, i had my Waggy tinted 20% all windows but windshield bout 1-2 years ago. I paid nearly $400 for it, and i paid for the best they had.. ceramic nano whatever tint. I had issues with the Job they did on the rear window. There were far too many bubbles in the rear where the heating element is. I asked them to redo the rear window the 2nd time they did it it looked great.. however i noticed the color of this window looked "brownish" but i didnt think much of it. I did suspect they used cheap tint to redo it.
Well as time has gone by this window is now turning purple. Which means it was cheap tint when they redid it because the ceramic doesnt do this. I emailed them months ago, as they arent answering calls.. It goes right to a recording" due to covid blah blah email us". No response to my email. I emailed them again 7 days ago.. finally got a response but this time i didnt mention my name i just said my "JEEP" you guys did. They said sure well redo it for you PER MY WARRANTY which is lifetime. Then he asked me to give my name and number and the Jeep model so he can look it up. And hell give me a call right away.. I sent the info he requested.. And no call or response to my emails. Its been 7 days now.
Clearly they are ignoring me and the $400 i spent on this tint.. They replaced it with cheap ass tint when they redid it.. and now they dont wanna redo it again. They wouldnt have had to redo it if they just f'ing did it right the first time.. or used the ceramic tint the 2nd time.
So since they dont answer calls which go to a automatic voice mail thing over covid.. they dont allow people in the store, im seriously thinking of driving to the shop but going to the back and seeing if i can talk to someone physically. Or banging on the garage door if its closed. Because this is starting to get to the point where theyre testing my patience.
What would you guys do ?
upload
The issue is this, i had my Waggy tinted 20% all windows but windshield bout 1-2 years ago. I paid nearly $400 for it, and i paid for the best they had.. ceramic nano whatever tint. I had issues with the Job they did on the rear window. There were far too many bubbles in the rear where the heating element is. I asked them to redo the rear window the 2nd time they did it it looked great.. however i noticed the color of this window looked "brownish" but i didnt think much of it. I did suspect they used cheap tint to redo it.
Well as time has gone by this window is now turning purple. Which means it was cheap tint when they redid it because the ceramic doesnt do this. I emailed them months ago, as they arent answering calls.. It goes right to a recording" due to covid blah blah email us". No response to my email. I emailed them again 7 days ago.. finally got a response but this time i didnt mention my name i just said my "JEEP" you guys did. They said sure well redo it for you PER MY WARRANTY which is lifetime. Then he asked me to give my name and number and the Jeep model so he can look it up. And hell give me a call right away.. I sent the info he requested.. And no call or response to my emails. Its been 7 days now.
Clearly they are ignoring me and the $400 i spent on this tint.. They replaced it with cheap ass tint when they redid it.. and now they dont wanna redo it again. They wouldnt have had to redo it if they just f'ing did it right the first time.. or used the ceramic tint the 2nd time.
So since they dont answer calls which go to a automatic voice mail thing over covid.. they dont allow people in the store, im seriously thinking of driving to the shop but going to the back and seeing if i can talk to someone physically. Or banging on the garage door if its closed. Because this is starting to get to the point where theyre testing my patience.
What would you guys do ?
upload